How can we help?

Pick a design you like and tap Personalize. Upload a photo or describe your idea, choose an illustration style, and adjust the scene. Your illustration is created with the help of AI image tools, and you review it before you order.

No. You can start from a photo, or simply describe what you would like to see and we will create the picture from your words.

A sharp, well lit photo where faces are clearly visible works best. Avoid very dark, blurry or heavily filtered pictures, and make sure everyone you want in the puzzle can be seen.

Yes. Choose Create Your Own and describe a place, a character, or a whole new world. We turn your idea into an illustration you can review before ordering.

Yes. You can ask for changes, like a different background, outfit, or style, and see the new version before you decide.

Yes. You see your artwork, framed the way it will be printed, before you place your order. Nothing is printed until you order.

You choose: 100, 200, 500, or 1000 pieces. Fewer pieces make a relaxed build for kids and beginners; 1000 pieces is a real challenge for experienced puzzlers.

Your puzzle measures 480 × 340 mm to 680 × 480 mm when finished, depending on the piece count.

Each puzzle is printed in full color on 1.9 mm cardboard.

Yes. Every puzzle ships in a box of 373 × 273 × 56 mm, with a lid printed with your own design.

Prices are $29.90 for 100 pieces and $39.90 for 200, 500, or 1000 pieces. Shipping is a flat $5.00 per order. You see the full total in your cart before you pay.

You can pay with Visa, Mastercard, American Express, Apple Pay, or Google Pay. Payments are processed securely by Stripe, and we never see or store your card details.

Enter your code in the cart and the saving is shown before checkout. Some codes apply only to certain collections.

Sign up to our email list at the bottom of any page and we will give you $5 off your first order.

Each puzzle is printed only once you order it: about 3 to 5 business days to print, then about 3 to 7 for tracked shipping. That is about 6 to 12 business days in total, an estimate rather than a guaranteed date. You see the estimate for your address before you pay.

Shipping is a flat $5.00 per order, however many puzzles you order.

Yes. Every puzzle ships with tracking, so you can follow it all the way to your door.

Yes. Enter the recipient's address as the delivery address when you order.

Every puzzle is made to your design, so it cannot be returned simply because you changed your mind. If something is wrong with it, we will make it right.

Write to us at tech@filli.it with your order number and a photo of the problem, and we will make it right.

Write to us at tech@filli.it with your order number and tell us which part of the picture is missing, and we will help.

We use your photos only to create, show you and print your puzzle. We do not publish them, use them in our marketing without your separate permission, or use them to train AI models. Photos of puzzles you do not order are deleted automatically 30 days after you create them.

Yes. Write to us at tech@filli.it and we will delete them, except where we must keep order records by law. Our Privacy Policy explains your rights in full.